Return & Exchange Policy

Return & Exchange Policy

  • Return or Exchange Request has to be made within 24 hours of delivery the product.
  • Exchange order can be place once the product has reached to us. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.
  • Tags must be intact with the bar-code sticker.
  • Each order is eligible for a return only once. Orders placed in place of return and exchange product is not eligible for any Returns or Refunds.
  • In the event of damaged merchandise, share images and details through the email.
  • Color differences from website images are not considered damaged products.
  • Shipping charges are non – refundable.
  • The company holds the authority to make the final decision in any case.

International Orders:

  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
  • We do not facilitate reverse pick-ups for International Orders.
  • Shipping charges are non-refundable under any circumstances.
  • International Orders are not eligible for exchanges.

Alternatively, customers can request to return the product when someone is travelling from their country to India without incurring additional shipping costs.

In the unlikely event of merchandise arrives damaged, you can share image as proof to us at contact@indianjewelsonline.com. Your matter will be recorded and further steps will be taken such cases.

Refund:

  • Return will take 10-12 working days to reach back to us.
  • Refund will be credit back to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in house team which takes 1-2 working day.
  • Post that it takes 2-3 business days to process the refund internally.
  • It will take the bank or portal also 2-3 business days to process/reflect the refund.
  • For Cash on Delivery (COD) orders, refunds are provided to the customer’s bank account.
  • Shipping costs will not be credited back in any case.
  • A refund will be made for the sale amount of the returned products.
Shopping Cart
Indian Jewels Online Whatsapp Icon
Scroll to Top